Course curriculum

  • 1
    Welcome
    • Welcome
    • Before you begin
    • If you'd like to, download or print the slides now
    • Welcome
  • 2
    Chapter One – How is My Cafe Performing?
    • SWOT Download
    • Lesson One – SWOT your outlet
    • Mini Audit Download
    • Lesson Two – Are we meeting our commercial and cultural objectives?
  • 3
    Chapter Two – The Three Big Trends – Sustainability, Experience and Technology
    • Lesson One – Get SET to go
  • 4
    Chapter Three – Getting the Offer Right
    • Who Are My Customers / Customer Journey Downloads
    • Lesson One – What, where and how your visitors want to eat?
    • Lesson Three – Events catering
    • Lesson Two – Extending your offer & other options
    • Lesson Four – Bars
    • Lesson Five – Pop up restaurants, dining events, residencies and partnerships
    • Lesson Six – Markets and food production
  • 5
    Chapter Four – Back to SET – Sustainability and Addressing the Climate Challenge
    • Lesson One – Operating a sustainable catering outlet
    • Lesson Two – Delivering an authentic experience
    • Food Story Download
    • Lesson Three – Telling your food story
    • Lesson Four – Technology
  • 6
    Chapter Five – Managing the Catering Service
    • Lesson One – Quality management
    • Lesson Two – Key Performance Indicators
    • Lesson Three – Should I contract out?
  • 7
    Conclusion
    • Conclusion
  • 8
    Thank you & Further Reading Links
    • You have now finished the course – Catering Essentials – The Next Steps
    • End of course survey – you must complete this to receive your certificate