Course curriculum

  • 1
    Welcome
    • Welcome
    • Before you begin
    • If you'd like to, download or print the slides now
    • Welcome
  • 2
    Chapter One – To Tour or Not to Tour?
    • Lesson One – Good and Bad Practice
    • Lesson Two – Positives and Negatives of Guided Tours
  • 3
    Chapter Two – Planning the Tour
    • Download - Falk Model
    • Lesson One – Who are Your Audiences?
    • Lesson Two – What is Your Story?
    • Lesson Three – How will it Run?
  • 4
    Chapter Three – Developing Tour Guides
    • Lesson One – The Role of a Tour Guide
    • Lesson Two – Tour Guide Training (Intellectual)
    • Lesson Three – Tour Guide Training (Emotional)
    • Lesson Four – Tour Guide Training (Social)
    • Download - Visitor Behaviour Table
    • Lesson Five – Tour Guide Training (Practical)
  • 5
    Chapter Four – Pricing and Selling Your Tour
    • Lesson One – Benchmarking
    • Lesson Two – Adding Value
    • Lesson Three – Knowing Your Audience
    • Lesson Four – Feedback and Evaluation
  • 6
    Conclusion
    • Conclusion
  • 7
    Test Your Learning
    • Developing & Delivering Guided Tours Quiz
  • 8
    Thank you & Further Reading Links
    • You have now finished the course – Developing and Delivering a Guided Tour
    • End of course survey – you must complete this to receive your certificate