Course curriculum

  • 1
    Welcome
    • Before You Begin
    • Welcome
  • 2
    Chapter One: Learning the Lingo
    • Lesson One - Ticketing Language
  • 3
    Chapter Two - Gathering Your Business Requirements
    • Lesson One - What's Your Motivation?
    • Lesson Two - Getting to Know Your Business
    • Lesson Three - Getting to Know Your Customers
  • 4
    Chapter Three - Documenting Your Business Requirements
    • Lesson One - Prioritising Your Needs
    • Lesson Two - Writing a Brief
  • 5
    Chapter Four - Approaching Vendors
    • Lesson One - Finding Vendors
    • Lesson Two - Choosing a System
  • 6
    Conclusion
    • Review
  • 7
    Test Your Learning
    • Finding the Right Ticketing System
  • 8
    Thank You & Further Reading
    • End of course survey – please complete this to receive your certificate